While we are on the topic of Macs I thought I'd share my unfortunate experience at Apple's Genius Bar.
I've been having some problems with my iphone charging and so tonight I went to the Apple store for guidance. I don't think I uttered a complete sentence the whole time. The Mensa Member behind the counter kept interupting me to ask questions he apparently already knew the answer to. My side of the conversation went something like this:
It doesn't seem to be charging because when I . . .
Yes, but it doesn't . . .
Kind of--but when it . . .
Well, what happened is . . .
No, I don't think . . .
But it's OK. Clearly we where past mere words. --One heart and one mind-- He restored my phone to it's original state and reinstalled all the software. He told me to come back if I continued to have problems.
I was pretty disappointed. I like Macs (and their commercials). I hope this evening wasn't reflective of Apple tech support in general. Maybe the guy was just tired and anxious to finish his shift. Maybe he was late for a meeting or something.